Privacy policy

Last updated 25 October 2026

This policy explains how Mohamad Khoder, trading as Hawkbolt (ABN 51 163 057 250) ("Hawkbolt", "we", "us") handles personal information when you use the Hawkbolt app at app.hawkbolt.com.au and this website. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The short version

• We collect what we need to run Hawkbolt: your account and business details, and the quotes you make, including your clients' details.
• Your data is stored in Sydney, Australia.
• When you use the AI features, the job description is sent to Anthropic in the United States to work out rooms and wording.
• We don't sell your information or use it for advertising.
• You can delete your account, and everything in it, from the app at any time.

What we collect

About you

• Your email address, used to sign you in.
• Your business details: business name, ABN, licence number, phone, email and logo, if you add them.
• Your settings: rates, products, quote terms and preferences.
• The quotes you create.
• Messages you send us for support.

About your clients

When you make a quote you can enter your client's name, mobile, email and address, and details of their job. When your client opens the quote link, we record when it was viewed, and if they accept or decline, when that happened and the name they typed to accept.

You decide what client information goes into Hawkbolt, and you're responsible to your clients for collecting it and telling them how it's used. We handle it on your behalf, only to provide the service to you.

When you talk to Hawkbolt

The Speak button uses your phone's or browser's own speech recognition (for example Apple's on iPhone, or Google's in Chrome), under their privacy terms. Hawkbolt never receives or stores the recording, only the text that appears in the box.

Technical information

• Sign-in cookies that keep you signed in to the app. These are needed for the app to work.
• Basic records our hosting providers keep, such as IP address, browser and error logs, for security and fixing problems.
• A count of your AI requests, used to keep usage fair.

On this website

This website uses Vercel Web Analytics to count page views. It doesn't use cookies, and it doesn't identify you or follow you to other websites. If you switch between light and dark, that choice is saved in your own browser.

How we use it

• To run Hawkbolt: sign you in, save and price your quotes, and show your quotes to the clients you send them to.
• To provide the AI features you choose to use.
• To send sign-in emails and reply to support requests.
• To keep the service secure, prevent misuse and fix problems.
• To understand, in total, how the website and app are used, so we can improve them.
• To meet our legal obligations.

We don't sell personal information, and we don't use it for advertising.

AI features

When you use "Describe the job" or "Rewrite it for me", the text you entered and the quote details needed for that task are sent to Anthropic, PBC, in the United States, which provides the AI model. Under Anthropic's commercial API terms, inputs aren't used to train its models.

AI suggestions can be wrong. Prices always come from your own rates, and you review every quote before sending it.

Who we share it with

We use these service providers to run Hawkbolt. They handle information only to provide their service to us.

Your business details and the quote are shown to the clients you send a quote link to. We may also disclose information if the law requires it. When paid plans open, a payment provider will process payments, and we'll update this policy before that happens.

Information sent overseas

Some information is handled outside Australia: by Anthropic in the United States when you use the AI features, and by Vercel, whose network includes the United States and other countries. We choose providers with strong security and privacy practices.

How we protect it

• Information is encrypted on its way between your device and our servers.
• Each business can only see its own data. Database rules enforce this, not just the app.
• Client quote links use long random codes that can't be guessed.

No system is perfectly secure. If a data breach is likely to cause serious harm, we'll notify you and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.

How long we keep it

We keep your information while your account is open. When you delete your account (Settings, then Account, then Delete account), we delete your business, your quotes, your clients' details, your logo and your sign-in. Copies may remain in backups for up to 30 days before they're overwritten. Support emails are kept for as long as we need them to help you.

Your choices

• Access and correction: you can see and change most of your information in the app. For anything else, email hello@hawkbolt.com.au.
• Deletion: delete your account in the app at any time, or ask us to.
• Clients: if a tradie sent you a quote through Hawkbolt, please contact them first about your information. We'll help where we can.

We'll respond to requests within 30 days.

Complaints

If you have a concern about how we've handled your information, email hello@hawkbolt.com.au and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Children

Hawkbolt is for businesses and isn't intended for anyone under 18.

Changes to this policy

We'll update this page when things change, with a new date at the top. If a change is significant, we'll tell you in the app or by email first.

Contact

Email hello@hawkbolt.com.au.